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Refund policy

All items are FINAL SALE

Any packages that are Returned to Sender because Proof of Age was not able to be determined will NOT receive a refund.

Any package that was returned to us due to other reasons that we are not at fault for ( i.e customer entered wrong address,name, unclaimed package ect.) Will receive a refund excluding the shipping fee, the return shipping fee and a 20% restocking fee.

Warranty

Vancouver Vaper Zone provides a 7 day in house warranty on manufacturer hardware defects from the purchase date. After in house warranty has elapsed. Contact manufacturer for warranty details.

 All Warranty on products will ONLY be honored with original packaging and original purchase receipt.

What is not covered by our warranty?

  • E-liquids, Atomizers, Tanks, Rebuildable products, batteries (unless DOA), chargers, mechanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
  • Failure/damage caused due to improper use or unauthorized repair
  • Failure/damage as a result of excessive force such as dropping or abuse
  • Failure/damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
  • Damage/failure caused by improper use. This includes water damage, juice spillage, and fire damage.
  • Tanks that are leaking are not covered under warranty
  • Loss or damage due to missing components
  • Stripped/damaged threads, crooked 510 connection due to over tightening
  • Damage to the finish (cosmetic issues), or scratches from a brushed finish.
  • Rattling or sticky buttons
  • Modifying a product in any way, automatically voids the warranty.
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • Items outside of our warranty period

 

What is covered by our Warranty?

  • LED screen issues
  • Charging port issues (wear and tear, physical damage is not covered)
  • Battery issues (turning off when firing, etc)
  • Unit auto firing
  • Chip malfunctions


Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).

If you are still covered under warranty, please contact us at staff@vvaperzone.com

Wrong or Missing Order Item(s)

If we make an error when fulfilling your order, please contact us within 5 days of receiving your package. A brief email to staff@vvaperzone.com letting us know of an error is the quickest way of informing us. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.


Incorrectly received items must be returned to us. We provide you with a prepaid return label via mail to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).

Product Exchanges

Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item with the exact same item, in the exact same colour (if available). Exceptions may apply if the item is no longer being actively stocked.

We cannot offer store credit or refunds on warranty exchanges.